Srii Srinivasan

Srii Srinivasan, CEO of Chargeback Gurus, is an industry veteran at minimizing chargebacks and fraud for card-not-present transactions. She specializes in helping high-risk merchants optimize operations overhead, identify vulnerabilities and reduce fraud and chargeback revenue loss. As a payments, ecommerce and software development expert, Srii leads a team of 120 delivering the fastest-growing chargeback representment and prevention services in the United States.

Prior to co-founding Chargeback Gurus, Srii has successfully owned two ecommerce ventures and has firsthand experience dealing with friendly fraud and true fraud chargebacks.
Srii is an active member of Electronic Transaction Association (ETA) and hold a degree in Computer Science Engineering. Srii is a seasoned speaker and consults enterprise businesses on revenue increase, automation and fraud minimization. She was recently featured in Inc. Magazineís October 2017 issue, among Inc. 5000ís fast-growing businesses:

Suresh Dakshina

A pioneer in data analytics and industry-specific risk management, Suresh Dakshina is the President of Chargeback Gurus. He is a certified e-commerce fraud prevention specialist and a Certified Payments Professional who knows firsthand the challenges business owners face, especially when it comes to chargebacks and fraud. Suresh holds a Master’s degree from University of Southern California and has consulted Fortune 5000 companies for over a decade on chargeback and fraud minimization. Suresh Dakshina is a veteran speaker and works closely with Card Networks such as Visa, American Express on chargeback process optimization and compelling evidence policies.

Srii Srinivasan and Suresh Dakshina in the studio with Bob Gibbons and Steven Neuner

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